Steam and Discord for Social Engineered Scams; An ideal example…

Recently my friend was scammed and her steam account got taken in a clever form of social engineered1 scam. This was done through the use of Discord and this was way more deep than a normal scam you would see in any of those social media.

About Social Engineering and about Scams
Low effort scams are a waste
Socially engineered scams made with high effort
The Scam
Let's introduce the platforms
Conditions and preparations
Social engineering and tricking the user
Acquiring targeted information
Pressure into blackmail
Payment or refusal?
Solution
Damage Analysis
Conclusion

About Social Engineering and about Scams

Low effort scams are a waste

Low-effort scams are clickbaits and ways to get people to randomly click on a link that looks appealing/attractive to the user and that link would take the user into a journey where they would either understand that it’s a stupid scam or they would continue further into the journey and give in to the scam. This is usually unlikely because it’s easy to understand and realize that it’s a scam.

Socially engineered scams made with high effort

High-effort scams are mostly cleverly designed socially engineered tricks to make people fall for the scam without them realizing it is one. It involves lots of lying, tricks, fake evidence etc. And the more cleverly designed the scam is, the more likely the user may fall for it

Here, we will investigate and take notes from a cleverly designed scam that was performed on a friend of mine. We will call that friend Alice.

The Scam

This scam involved three platforms,

  1. Discord
  2. Steam
  3. Emails (it will make sense later)

Let’s introduce the platforms

Skip this section if you know what Discord and Steam is.

  1. Discord is a platform where people can chat with each other in an IRC network like fashion but with a lot more features. The discord servers can be compared to an IRC network with channels and discord channels are like channels in an IRC network. A feature of Discord we will focus on is Connections. Connections provide information about an user in other platforms such as Steam, GitHub, Spotify etc. A thing I would never recommend is to use this feature because this is a big OpSec2 risk.

  2. Steam is a platform for users to play games in. It has marketplace to sell/buy games from developers and publishers and to trade in-game items. As a gaming platform, it does really well and provides with tons of good sales discounts. This is why Steam is favored by gamers a lot than other companies. For this scam, it involves tricking a person into giving away their steam account and a steam account may be worth over thousands of dollars because of buying games in sale and saving great amount of money.

  3. Emails are something if you don’t know about, I want to ask you why are you in the internet?

Stage 1: Conditions and preparation

A steam user has a steam username and a steam alias. Steam alias is what a random person on the internet sees. The steam username on the other hand stays private because it is used to authenticate to Steam. But by default unless the user changes it, the steam alias is same as the steam username. Alice here, forgot to change her steam alias.

Another problem about this is that Steam shows previous aliases to public users. As Alice did not change his alias before, anyone could’ve guessed that her current alias is her steam username.

Now, on to the main part. Let’s introduce the first scammer, Bob. Bob joined my Discord server where Alice is also in. From there, Bob viewed connections of Alice and found out about her Steam account. And from there, he found out that her Steam username and Steam alias are the same. And so from there, they began their operation.

Stage 2: Social engineering and tricking the user

Bob contacted Alice through direct message or DM for short. He told her that he mistook her account for someone else and with help of all of his friends, co-employees and others, he accidentally reported Alice’s account for fraud-related activities. Alice panicked and Bob showed screenshot of a fake e-mail from Steam that said the reported account is now banned.

Here comes the 2nd person who played part in doing the scam with Bob, Eve. In the fake email, there was a line that said if the person has any further queries about the ban, they have to add Eve on Discord. After Bob seemingly apologized for the “accidental report nuke”, he told Alice to contact with Eve and get this ban fixed immediately.

Stage 3: Acquiring targeted information

Alice now panicking, added Eve to her friends list on Discord and through DMs, she contacted her. Eve, being an impersonator, interrogated Alice at first to prove to her that she’s a real moderator of Steam. Alice, once completely tricked into thinking that Eve person is legit, she started complying with what info she demanded.

At first, Eve said that she will access Alice’s Discord account to check if there is any fraud activites done by Alice and to confirm it, she needed “special” codes sent by her (Eve) to Alice’s phone SMS to confirm that it is her (Alice) she’s talking with.

The first code was sent, Alice provided that code to Eve. And then the second code was sent, Alice provided that to Eve too. This is the biggest blunder Alice did and fell for it.

Steam uses 2-factor authentication or authentication by both password and an external service. In case the user forgets the password, Steam will use the external service (in this case, SMS) to get confirmation that it is the said user and so they can reset the password.

Eve and Bob took advantage of this and tricked Alice into giving them a code that lets them reset the password and access the account. By now, they have access to the account but this is not it, here they move on to the next stage of their plan.

Stage 4: Pressure into blackmail

After Eve “confirmed” that Alice was Alice and no one else, she requested her to come to a video call. Alice still panicking about losing all of her games, she came to the video call and showed her face. This is a major violation of OpSec which would leave Alice vulnerable to doxxing.

And after the video call was done, Alice was told to send 300$ to the Eve’s PayPal to confirm that Alice did not do anything and Eve will return that money back to Alice, which we obviously know, she won’t.

Alice at this point, realized that this is not normal and seems fishy, she did not agree to sending Eve the money she demanded. Eve then made it clear that this is a scam by telling her to send the money within the next 30 minutes or she will not unban the account. By doing this, she pressured Alice into the blackmail.

Stage 5: Payment or refusal?

Alice was panicking and she didn’t know what to do. She at first contacted my friend and out of curiosity, I joined in their conversation to know what’s happening. Then I identified that it’s a scam. At what part did Alice fail to see it’s a scam? (We can take lessons from this btw),

  1. When the person showed the email about contacting the steam moderator:
    • Here, a question should arise. Why would a steam moderator handle this through a third party platform like discord when they could’ve did this through email?
  2. When Eve requested Alice to turn on video camera.
    • In a situation like this, there is no reason for in real life verification, because obviously Steam has not seen the person’s real life picture or info in any way and even if they did seen and stored info, how come Eve, who is a moderator knows how Alice looks like? Possibly, Eve cannot just simply find out how she looks like in the database as a moderator who is in charge of

By then, she was convinced it is a scam and she needed to find a way to get her account back. Either she has to pay the money or she loses the account.

Stage 6: Solution

She not getting a hold of herself because she now will lose thousands of dollars worth of games, she started panicking like crazy and could not come to a solution.

For this situation, there is an easy solution although by that time, major damage has been done most probably. She could contact Steam with evidence about the scam and request them to give her back the account.

And she did exactly that. Within 3 hours, she received an email from Steam, got a link to change her password and so she did. She regained access to her account.

Damage Analysis

Within 30 minutes, a big scam like this gets pulled off on Alice and she had almost lost access to her account. It took 3 hours after consultation and sending an email to Steam to regain access to her account.

Within this small amount of time,

Conclusion

Social engineering is a nasty trick but a real dangerous one and if designed cleverly, it can destroy someone’s career or do a major damage. This type of damage was about to happen with Alice but luckily she consulted her friends and we decided for a viable solution to all this.

A lot of people may think Alice is stupid to fall for something like this, but when the stakes at hand are as large as this, your head may not be clear and straight.

My advice is to stay calm, stay safe and protect your privacy. Because simple information being public like this can result in you being targeted for a major scam.


  1. Social Engineering is the art of manipulating people into performing actions or divulging confidential information, rather than by breaking in or using technical cracking techniques - Wikipedia 

  2. Operations Security - It usually means protection of information and classification and preventing leakage during an operation, but now it generally means not letting sensitive information to be public. 

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